<blog>Breath XML?</blog>

Where the hassle starts

Good designed ITSM Applications are reliable, modular, flexible and easy to maintain. All database tables are well indexed and the performance is acceptable from a user perspective. Okay, stop dreaming…..

An ITSM Application is likely a living elephant. With increasing of data records like  Incidents, Problems, Infrastructure Change and all the associated CI’s the good elephant turns to a bad mammoth. One option to increase the performance back to acceptable values is to archive the transaction data.

Scope

The Remedy out-of-the-box works as designed but doesn’t fullfill the archiving requirements of ITSM installations.

In general, a “living” Remedy ITSM environment requires an archiving solution to improve performance and overall usability. The Archiving solution should deliver a company/module level configuration that can be driven by customer requirements.

Best practise should be a Hybrid solution design; combining a Remedy configuration layer that will drive database stored procedures to physically move/delete data from the Incident Management, Problem Investigation, Known Error, Change Management, Service Request Management, Task Management, Work Order Management and bespoken applications ‘live’ tables to ‘archive’ tables.

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If you have an IT background and working in several integration projects you will have the wish to integrate yourself.

I did it and I have integrated myself:

• Facebook with Twitter
• Twitter with Facebook
• Youtube with Facebook
• Blog with Twitter
• LinkedIn with Twitter

What is the bloody leading system? Did I miss something? I have no glue! Please advice

ARSXLink provides an intelligent and smooth way to integrate Remedy ARS and SAP. For this guideline the focus lays on a BAPI/RFC integration.

This guideline is addressed to System Architects and Remedy ARS skilled persons.

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The interface from Remedy AR Systems to SAP R/3 ©

In most companies IT-Service Management processes, such as asset, incident, problem and change management have been established for a smooth flow of IT operations. Cooperation with core business processes such as human resources, production, sales and controlling as well as with service partners and a broad spectrum of IT systems outside of the company make it necessary to join various IT systems.

Since I joined N-Tuition Business Solutions AG in 2001 formerly known as IT Masters Germany I’m working on this theme. N-Tuition  was the first company that build an reliable Remdy ARS / SAP integration in 2000.

In the very beginning of my career at N-Tuition I made a lot of research what is the best way to integrate different systems and how our products can be successful on the market. The focus laid on an absolute transparency  for the operator (He don’t realize that he is working in the SAP system) and smoothness and fast integration.  

The absolute strength of our software is the flexibility to adapt all the customer needs and it’s very stable.
I have also a lot of experience to integrate Remedy ARS with any SAP module. During some projects I made more then 100 specific SAP integrations.

We have 100% customer satisfaction!!!

Product history of Integration software products

• ARS Link for SAP (since 2001, for Remedy ARS 4.x, based on Remedy EIE)
• ARS Link for SAP V5 (for Remedy ARS > 5.x, doesnt’t need any 3rd party products)
• ARSXML-Link
• ARSXLink (Consilidation of the products ARSXML-Link and ARS Link for SAP)