<blog>Breath XML?</blog>

Added download link at the bottom of this article!

I like the Service-Now platform and how fast you can change code and adjust the UI. Sometimes I’m really struggling with many browser tabs, the code editor and how to do it.  I also like to explore new technologies and the Appcelerator Titanium Development Platform crossed my mind. This platform is very flexible and has great opportunities.

Thanks to the extraordinary company Keystone for bringing me onboard and to Guy Crossland for kicking off this idea with a nice comment about the smart German guys from 6wunderkinder and the shared wunderlist open source code (nothing copied, just learned from another cool company).

Code42 is a quick code editor for the Service-Now platform and comes with these features:

Current Version 0.92

• Replication of Javascript and jelly source code to your filesystem. Synchronise a single object or replicate/export the full ServiceNow instance. These objects can be synchronised.
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Pages
  • UI Macros
• Online search for script names and code patterns
• Scheduled Script Synchronising (edit your code in the editor of your choice and let code42 do the job)
• Simple code editor (Save changes to file system or Service-Now instance)
• Deployment of changed code back to the Service-Now instance
• Favorite handler for scripts
• Source control for scripts
• Backup local script database and repository
• Service-Now Twitter feed
• Only for MAC OS

Future Features:

• Service-Now Wall Integration (Social IT)
• Open your editor from the application
• Enhanced favorites
• Advanced editor and tabs for open scripts
• Advanced Twitter integration
• … and your thoughts of course

Please report bugs to code42@ntuition.com.au

Links:

Facebook page code42

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Screenshots:

Download link

Keystone Management Solutions, N-Tuition Australia Pty Ltd, Service-Now » 713 views

Where the hassle starts

Good designed ITSM Applications are reliable, modular, flexible and easy to maintain. All database tables are well indexed and the performance is acceptable from a user perspective. Okay, stop dreaming…..

An ITSM Application is likely a living elephant. With increasing of data records like  Incidents, Problems, Infrastructure Change and all the associated CI’s the good elephant turns to a bad mammoth. One option to increase the performance back to acceptable values is to archive the transaction data.

Scope

The Remedy out-of-the-box works as designed but doesn’t fullfill the archiving requirements of ITSM installations.

In general, a “living” Remedy ITSM environment requires an archiving solution to improve performance and overall usability. The Archiving solution should deliver a company/module level configuration that can be driven by customer requirements.

Best practise should be a Hybrid solution design; combining a Remedy configuration layer that will drive database stored procedures to physically move/delete data from the Incident Management, Problem Investigation, Known Error, Change Management, Service Request Management, Task Management, Work Order Management and bespoken applications ‘live’ tables to ‘archive’ tables.

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Archiving, BMC Remedy, Column IT, Integration, ITSM » 663 views