Added download link at the bottom of this article!
I like the Service-Now platform and how fast you can change code and adjust the UI. Sometimes I’m really struggling with many browser tabs, the code editor and how to do it. I also like to explore new technologies and the Appcelerator Titanium Development Platform crossed my mind. This platform is very flexible and has great opportunities.
Thanks to the extraordinary company Keystone for bringing me onboard and to Guy Crossland for kicking off this idea with a nice comment about the smart German guys from 6wunderkinder and the shared wunderlist open source code (nothing copied, just learned from another cool company).
Code42 is a quick code editor for the Service-Now platform and comes with these features:
Current Version 0.92
Replication of Javascript and jelly source code to your filesystem. Synchronise a single object or replicate/export the full ServiceNow instance. These objects can be synchronised.
Business Rules
Client Scripts
Script Includes
UI Pages
UI Macros
Online search for script names and code patterns
Scheduled Script Synchronising (edit your code in the editor of your choice and let code42 do the job)
Simple code editor (Save changes to file system or Service-Now instance)
Deployment of changed code back to the Service-Now instance
Good designed ITSM Applications are reliable, modular, flexible and easy to maintain. All database tables are well indexed and the performance is acceptable from a user perspective. Okay, stop dreaming…..
An ITSM Application is likely a living elephant. With increasing of data records like Incidents, Problems, Infrastructure Change and all the associated CI’s the good elephant turns to a bad mammoth. One option to increase the performance back to acceptable values is to archive the transaction data.
Scope
The Remedy out-of-the-box works as designed but doesn’t fullfill the archiving requirements of ITSM installations.
In general, a “living” Remedy ITSM environment requires an archiving solution to improve performance and overall usability. The Archiving solution should deliver a company/module level configuration that can be driven by customer requirements.
Best practise should be a Hybrid solution design; combining a Remedy configuration layer that will drive database stored procedures to physically move/delete data from the Incident Management, Problem Investigation, Known Error, Change Management, Service Request Management, Task Management, Work Order Management and bespoken applications ‘live’ tables to ‘archive’ tables.
Well, I didn’t take 5 minutes but I can’t blame wordpress for that. I struggled with my plugins and after a few googles and thinking I figured it out. It was just the write permission on a specific folder for the updates.
Now all good.
With enabling remote access via xmlrpc I’m able to use my iPhone as writing client. Does this mean I write more often. How knows?
phpwcms is my favorite web base content management system. You can follow the steps below to optimize your website for Search Engines (SEO).
Change the URL
You must alias this category for each structure of your website (admin ==> site structure). Instead of the standard url ‘index.php?index=4,6,0,0,1,0′ you can use the url ‘index.php?testcategory’.
Rather than using this complicated number sequence, you can easily use the url in links.
In most companies IT-Service Management processes, such as asset, incident, problem and change management have been established for a smooth flow of IT operations. Cooperation with core business processes such as human resources, production, sales and controlling as well as with service partners and a broad spectrum of IT systems outside of the company make it necessary to join various IT systems.
Since I joined N-Tuition Business Solutions AG in 2001 formerly known as IT Masters Germany I’m working on this theme. N-Tuition was the first company that build an reliable Remdy ARS / SAP integration in 2000.
In the very beginning of my career at N-Tuition I made a lot of research what is the best way to integrate different systems and how our products can be successful on the market. The focus laid on an absolute transparency for the operator (He don’t realize that he is working in the SAP system) and smoothness and fast integration.
The absolute strength of our software is the flexibility to adapt all the customer needs and it’s very stable.
I have also a lot of experience to integrate Remedy ARS with any SAP module. During some projects I made more then 100 specific SAP integrations.
We have 100% customer satisfaction!!!
Product history of Integration software products
ARS Link for SAP (since 2001, for Remedy ARS 4.x, based on Remedy EIE)
ARS Link for SAP V5 (for Remedy ARS > 5.x, doesnt’t need any 3rd party products)
ARSXLink provides an intelligent and smooth way to integrate Remedy ARS and SAP. For this guideline the focus lays on a BAPI/RFC integration.
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